美國亞馬遜算是對國內比較友好的海淘網站之一。也因如此，大家嘗試海淘，必會選美國亞馬遜。又因現在可以直郵，更是受到了不少小伙伴們的青睞。但是，畢竟海淘是要漂洋過海，如果還沒到手，又降價了，肯定心里不是滋味。現在大家不用怕了，如果各位小伙伴購買7天內有降價，可以找美國亞馬遜的客服要回購物差價了。

現在就具體流程給大家做個介紹

首先，下單7天內查看所購商品價格。這個就不需多做解釋。相信這一步對各位小伙伴來說，完全不是問題。那我們就直接進入正題：

1.發現降價，聯系客服

a、打開美國亞馬遜http://www.amazon.com/，首頁頂部位置“help”按鈕

b、need more help?----contact us

c、選擇在線溝通的方式

聯系美亞客服鏈接如下：https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=508510&

需要說的是，美亞支持email，電話和在線客服三種渠道。email會有不能即可回復，互動性差的問題。電話溝通也可能會受到語言的限制。所以，健一大家選擇在線客服的方式(可以百度翻譯)

d、點startchatting 開始彈出個對話框，開始聯系在線客服，會彈出一個對話框，可能會等一會，連線成功就可以開始對話

2、一般涉及如下談話內容

You are now connected to Rafael from Amazon.com.

Me:About my order

Rafael: Hello , my name is Rafael.

Me:Hello, I bought a watch through the order, order number respectively is ******(訂單號) the total price is $66.78, now this watch price down to $56.10 at http://www.amazon.com/(商品鏈接) within 7 days, I hope I can return the difference $10.68.

Rafael:I am really sorry for the trouble, let me help you.

Before I can view your account I'll need to do a quick security check.Please confirm the email address, complete name, and billing address on your account.

Me:OK，Wait a moment.

Rafael:Sure, thanks!

Me:my

E-MAIL:********@qq.com,

name:****　**,

billing address :RRRR ******12560 NE M****T CD705(賬單地址)

Rafael:Perfect! Thank you very much for confirming that, I appreciate it.

Wang, I checked the item on the website, I see here that the item is now at $56.10, correct?

Me:YES

Rafael:Terrific!

I can definitely process a refund for the difference for you. What I will do here is to process a refund of $10.68 back to your credit card, let me process it for you right away.

Me:thank you!

Rafael:You are welcome! I've requested a refund of $10.68 to your Visa. You'll see the refund in the next 2-3 business days.

I have sent you an email confirmation for your reference for the refund, please check your email after our chat.

Just to confirm that I have covered everything, have I resolved your concern for today?

Me:Thank you very much! I don't have any other questions!