海淘一族也不是順風順水的，經常會遇到很多的售后問題，有的網友英語不是很出彩，遇到售后問題需要倆系國外客服會比較吃力，小編今天幫大家匯總了常用的實用英語模板大匯總，希望大家通過收藏實用英語模板大匯總，輕松搞定海淘售后問題!

 

一般的郵件處理需要24-48小時，如果急的單最好LIVE CHAT，不急的話可以用下列模板發郵件處理。

 

一、賬號登錄出現問題：

 

Hi there,

My account is 2XXXXX3@qq.com(賬號郵箱), but I can't log on with my password. Would you please help check my account and confirm my registration status. Thanks.

 

二、催促網站發貨：

 

Hi there,

My order number is 123457(訂單號), which was placed on 05/22/2014(訂單日期). I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks.

 

三、要求發貨合箱：

 

Hi there，

My order number is123457(訂單號), which was placed on 05/22/2014(訂單日期). I'm writing to check if you will ship all things that I ordered in a single package. Please do not separate them into several packages. Thank you.

 

四、申請退貨：

Hi there，

My order number is 123457(訂單號), which was placed on 05/22/2014(訂單日期). I don't like it since color is different from what I have expected(退貨理由). Can you offer me free shipping label to return it? Thanks.

 

五、追問快遞號：

 

Hi there，

My order number is 123457(訂單號), which was placed on 05/22/2014(訂單日期). May I have the tracking number of it? Thanks.

 

六、要求退回價格差：

 

Hi there,

My order number is 123457(訂單號). XXX was $20(下單時的價格) and it is $15(現在的價格) now so I strongly request price match, which is $5(差價). Please refund the difference to my original credit card. Thanks.

 

七、追問砍單原因：

Hi there，

My order number is 123457(訂單號), which was placed on 05/22/2014(訂單日期). However, you cancelled it without notifying me. May I know the reason?

 

八、修改送貨地址：

 

Hi there，

My order number is 123457(訂單號), which was placed on 05/22/2014(訂單日期). I wanna request to change shipping address, which is XXX(新地址). Thanks.

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